How can I connect to Hepsiburada Customer service?

You can reach Hepsiburada Customer Services on 0850 252 40 00 both by phone and via WhatsApp.

Hepsiburada Customer Service Whatsapp line responds to your questions 24 hours a day, 7 days a week.

Hepsiburada Call Center working hours are between 08.00 and 24.00 every day.

Hepsiburada.com return process works as follows;

1 # Firstly, create a refund request: By finding the product you want to return on the My Orders page Easy returnClick.

2 # Choose return method: Choose between “Free pick-up from my address” or “I will deliver it to cargo”.

3 # note the shipping code: Complete the directions and take note of the shipping code that appears on the screen.

4 # Deliver the item: Package the product completely with all its apparatus and deliver it with the cargo shipment code.

5 # Wait for the confirmation of your return. : When your refund request is approved, your money is automatically transferred to your bank.

Apart from Hepsiburada’s own cargo service, other cargo agreements are as follows;

• PTT
• Aras Kargo
• Domestic Shipping
• Speed ​​Cargo
• MNG
• Horoz Logistics

The return period of a product purchased through Hepsiburada is 14 days.

If you have received the invoice, it would be good to send the product with it. If the invoice has not reached you, you can return the product on your invoice.

It shows that the product has been received by the vendor and is waiting for a response from the vendor. Waiting for action When it stays above 2 days in the section, when you contact hepiburada.com and report the situation, the process speeds up